# Help Center

Followdeh is an SMM panel for ordering social-media engagement (followers, likes, views, comments, and more) across Instagram, Telegram, TikTok, YouTube, and 30+ platforms. You top up balance, paste a public profile or post URL, and track delivery in your dashboard. We never ask for your account password.

URL: https://www.followdeh.com/en/help

## How ordering works
Pick a service from the platform menu, paste the public profile, post, video, or live link at checkout, and pay from your top-up balance. Most paid tiers start automatically after payment confirmation.

## Refill and refund policy
Most paid orders include a 14-day support window after delivery for eligible issues. Refill is only provided when the service title explicitly includes refill. Orders that never start are refunded automatically.

## Privacy: what we never ask for
We never ask for your password, login codes, two-factor backups, recovery email, or OAuth permissions. Only the public link you submit at checkout is required.

## Step-by-step guides
### Place your first order
1. Create an account or log in at /auth/login.
2. Top up balance from Add Funds (en/transaction/add_funds).
3. Open New Order (en/order/add), pick platform and service.
4. Paste the public URL (profile, post, video, or channel).
5. Confirm quantity within min/max and submit.
6. Track status in My Orders.

### Request refill or support
1. Check whether your package title includes refill.
2. Most paid orders have a 14-day support window after delivery.
3. Open a ticket at https://www.followdeh.com/tickets with subject Order and your order ID.
4. Choose Refill, Cancellation, or Speed Up as needed.

### Cancel or refund
1. Orders not started yet can be cancelled from the order log.
2. Started orders use partial refund based on delivered quantity.
3. Unused balance can be refunded to the original payment method on request via ticket.

## Accepted public link formats
- Instagram: profile URL or post/reel URL (public).
- TikTok: video URL.
- YouTube: video or channel URL.
- Telegram: @username or t.me/channel/post link.
- Spotify: artist, track, or album URL.
- Each service page lists the exact format it expects.

## Order status glossary
- Pending: Queued; waiting to start or for a public link.
- Processing: Delivery in progress.
- Completed: Target quantity delivered.
- Partial: Stopped partway; undelivered portion may be refunded.
- Canceled: Stopped before or during delivery per policy.

## Common questions
Q: How do I place an order?
A: Pick the platform from the top menu (Instagram, TikTok, YouTube, etc.), choose the service type (followers, likes, views), paste the public link at checkout, and pay from your balance. Before the first order, top up your account from the "Add Funds" page.

Q: How fast does an order start?
A: Most paid orders include a 14-day support window after delivery for eligible issues. Refill is only provided when the service title explicitly includes refill. Orders that never start are refunded automatically.

Q: My account is private — does that work?
A: Most services require a public link. Some real-follower services also work with private links — check the service page. If your Instagram is set to Private, your Telegram channel is closed, or your YouTube video is Unlisted, the order will wait in queue until you make the content public.

Q: Do I need to share my password?
A: Never. Our workflow only reads the public link you submit at checkout. Any "provider" that asks for your password, login code, or OAuth permission is a phishing attempt — change your password immediately and report it.

Q: Is there a refill if numbers drop?
A: Most paid orders include a 14-day support window after delivery for eligible issues. Refill is only provided when the service title explicitly includes refill. Orders that never start are refunded automatically.

Q: What is the difference between /free and the paid services?
A: /free is a sample of the paid tiers: one free credit every 30 minutes, up to 30 per month. The free path has no refill guarantee and the per-credit volume is smaller than paid packages. Use free to test quality, and paid packages when you need guaranteed volume and pacing control.

Q: Can I run multiple orders on the same account at the same time?
A: Yes. Each metric (followers, likes, views) runs in its own queue and doesn't interfere with the others. Example: 5,000 likes and 50,000 views on the same post in the same hour — no throttling. Common combo for product launches and pre-warming live streams.

Q: What kind of links work?
A: The link must point to a public page. Instagram: profile or post URL; TikTok: video URL; YouTube: video or channel URL; Telegram: @username or t.me/ link; Spotify: artist/track/album URL. Every service page spells out the exact format it expects.

Q: What payment methods do you accept?
A: Most paid orders include a 14-day support window after delivery for eligible issues. Refill is only provided when the service title explicitly includes refill. Orders that never start are refunded automatically.

Q: How do I reach support?
A: Reach us via ticket, Telegram, WhatsApp, or email. You can also write from the contact page or email support@followdeh.com.

## Contact support
- Ticket system: https://www.followdeh.com/tickets
- WhatsApp: +41 76 242 67 87
- Telegram channel: https://t.me/s/followdeh_channel
- Email: support@followdeh.com