Help Center

Get started with Followdeh

1. Followdeh is an SMM panel for ordering social-media engagement. Choose a platform and the metric you need, such as followers, likes, views, or comments.
2. Read the selected service description before paying. Delivered engagement does not guarantee organic growth, reach, sales, monetization, or access to platform features.
3. Most services need a public target link. Some real-follower services accept private links; rely on the selected service requirements.
4. Paid orders use your Followdeh balance. Free sample services are separate; check the Free services page for current eligibility and limits.

Choose a service

1. Match the platform and metric to your goal: follower services target a profile or channel; engagement services target the required content.
2. Read the exact service title and description, including account type, target link, delivery estimate, quantity limits, and any restrictions.
3. Check whether the title explicitly includes refill. A support window alone does not include refill.
4. Use the displayed price and unit. Keep the selected service name with your order details so support can identify the package.

Place your first order

1. Create an account or log in from the Login page.
2. Open Add Funds, choose an available payment method, and confirm that the top-up appears in your Followdeh balance.
3. Open New Order, select the platform and service, and read its requirements before entering a link.
4. Paste the required profile, post, video, or channel URL. Check that it points to the intended account or content.
5. Enter a quantity within the displayed limits and review the price before submitting.
6. Track the order in My Orders and keep the order ID. If submission is unclear, check your order list before submitting again.

Understand prices and balance

1. The displayed unit matters: a price per follower differs from a price per view or review. Do not assume every price is per 1,000.
2. Use the selected service price and quantity to review the order total before submitting. Prices in other locales may reflect currency conversion.
3. A top-up adds funds to your Followdeh balance; placing an order deducts its cost from that balance.
4. Check payment fees separately. Manual Apple Gift Cards, Steam Gift Cards, and PayPal payments carry a +20% surcharge.
5. For unused-balance refund questions, ask support to confirm eligibility, fees, and the applicable refund method.

Choose a payment method

1. Payment methods include cryptocurrencies, Alipay, WeChat Pay, and PhonePe.
2. Apple Gift Cards, Steam Gift Cards, and PayPal use manual processing with a +20% surcharge.
3. Open Add Funds to check which options are currently offered to you and follow the instructions for the chosen method.
4. Check the amount, currency, recipient details, and any payment instructions before confirming. Manual processing does not mean an immediate balance credit.

Payment made but balance not credited

1. Check the payment status and your Followdeh balance. Keep the receipt or transaction reference.
2. Compare the amount, currency, payment method, and payment time with the instructions you followed.
3. For a cryptocurrency payment, keep the transaction hash and network name. For other methods, keep the relevant payment reference.
4. Contact support privately with your account identifier, amount, method, time, and reference. Redact unrelated personal details from screenshots.
5. Do not send a second payment solely to fix a missing credit. Ask support to check the first payment; do not share passwords, login codes, or seed phrases.

Read an order status

1. Use the status glossary on this page with the current status shown in My Orders. A status describes progress; it is not a delivery-time guarantee.
2. Pending means the order is waiting to begin; check the selected service timing and target link.
3. Processing means delivery is in progress. Completed means the target quantity was delivered.
4. Partial or Canceled needs the selected service conditions to determine any remedy. Do not infer a refund destination or eligibility from the status alone.
5. If the status is unclear or delivery appears inconsistent with it, contact support with the order ID, service name, and observed issue.

Check a delayed order

1. Start time and completion time are different. Some services may take up to 24–48 hours to begin; completion depends on the selected package and quantity.
2. Check the order status, service estimate, submitted URL, and whether the required target remains accessible.
3. If you changed the username, removed the content, or changed visibility, explain that to support. Do not assume automatic pause or resume.
4. If the displayed estimate has passed or the order appears stuck, contact support with the order ID, service, order time, and current status.
5. Check existing orders before placing another order for the same target. Ask support about overlap when a service description does not explain it.

Request refill or support

1. Refill is available only when the selected service title explicitly includes it and its conditions are met.
2. Most paid orders include a 14-day support window after delivery for eligible issues. Support and refill are different.
3. Check the service conditions and record the order ID, completion time, submitted link, and the drop or other issue you observed.
4. Open a support ticket at https://www.followdeh.com/tickets and state that you are asking about refill or an order issue.
5. Support can review the selected service eligibility. Do not assume refill is automatic or that it creates a new universal guarantee.

Request cancellation or a refund

1. Check the selected service cancellation and refund conditions together with your current order status.
2. If delivery has not started, ask support whether cancellation or a refund is available; a non-start does not by itself establish automatic eligibility.
3. For an in-progress, stopped, or partial order, send the order ID and the delivered quantity you observed. Eligibility depends on the service and delivery state.
4. For a Canceled order, ask support to clarify any credit or refund associated with that order rather than assuming how funds are returned.
5. For unused balance, ask support to confirm eligibility, fees, and the applicable refund method before expecting a refund.

Check the target link before ordering

1. Use the target required by the selected service. A profile link and a post link serve different metrics.
2. Instagram followers use a profile; likes or views use the required post or reel. TikTok followers use a profile; likes or views use a video.
3. YouTube services may require a channel or video. Telegram services may require a username or channel/post link. Spotify services may require an artist, track, or album.
4. Example formats only: https://www.instagram.com/example/ is a profile; https://www.tiktok.com/@example is a profile; https://www.tiktok.com/@example/video/1234567890 is a video. Replace examples with your own target.
5. Most services require public links; some real-follower services accept private links. Check the exact service description for exceptions and accepted formats.
6. Open the copied link to confirm its destination. A deleted, inaccessible, or wrong target can prevent delivery; ask support if the accepted format is unclear.

Send an effective support request

1. Contact support through a site ticket, Telegram, WhatsApp, or email. Telegram support is https://t.me/followdeh_support; the announcement channel is separate.
2. For an order issue, include the order ID, selected service, target link, order time, current status, and a short description of the problem.
3. For a payment issue, include the method, amount, currency, payment time, and transaction reference in a private support conversation.
4. State the outcome you are asking about, such as a status check, refill eligibility, cancellation, or payment review.
5. Followdeh never needs your social-account password, two-factor codes, or session cookies to deliver services. Keep these out of tickets and screenshots.
6. Use the Contact & support page for current contact details. No response-time or 24/7 staffing guarantee is stated here.

Use free credits

1. Open Free services, select a platform and metric, and sign in if prompted. Claiming a credit and spending it on a free service are separate steps.
2. The published allowance is one credit every 30 minutes, up to 30 per month. Check the displayed timer, remaining allowance, and service instructions before claiming or ordering.
3. Free samples have no refill guarantee. If a claim fails, send support the account identifier, page, displayed message, and time; do not repeatedly submit or assume a paid refund.

Recover account access

1. Use Login or Sign In With Telegram. For password recovery, use the Forgot password link on the login page.
2. Telegram verification requires a phone number registered with Telegram. Check the number and displayed error; do not keep requesting codes while a waiting period is shown.
3. If recovery fails, contact support with your account identifier and the error. Never send passwords, verification codes, session cookies, or recovery secrets.

Choose an Instagram link

1. Use the profile URL for followers and the required post or reel URL for likes, views, or other content engagement.
2. Example formats only: https://www.instagram.com/example/ is a profile; https://www.instagram.com/p/EXAMPLE/ is a post. Replace examples with your target.
3. Most services require a public target. Some real-follower services accept private links; check the selected package. Report changed usernames, deleted content, or inaccessible links to support.

Choose a Telegram link

1. Match the link to the service: members may require a channel or group; views or reactions may require a specific post.
2. Example formats only: @example or https://t.me/example identifies a username; https://t.me/example/123 identifies a post.
3. Do not substitute a private invite link unless the selected service explicitly accepts it. Check requirements and send support the service name when the accepted format is unclear.

Choose a TikTok link

1. Use a profile URL for followers and a video URL for likes, views, or other video engagement.
2. Example formats only: https://www.tiktok.com/@example is a profile; https://www.tiktok.com/@example/video/1234567890 is a video.
3. Check where a copied or shortened link leads. Do not assume every short-link format is accepted; use the required destination format or ask support.

Choose a YouTube link

1. Subscriber services target a channel; video views or likes target the required video. Check the exact service description.
2. Example formats only: https://www.youtube.com/@example is a channel; https://www.youtube.com/watch?v=EXAMPLE is a video.
3. Do not treat public, unlisted, and private visibility as interchangeable. Confirm the selected service requirements; report a removed or inaccessible target to support.

Choose a Spotify link

1. Match the URL to the selected artist, track, album, or playlist service. These targets are not interchangeable.
2. Copy the link for the specific item and open it to check its type and destination. Availability of a format depends on the selected service.
3. If a pasted link is rejected, send support the service name and target type. Do not substitute another item or share Spotify credentials.

Download public content

1. Open the appropriate page from Downloader Tools. Paste a public content link you have permission to save and submit it once.
2. Wait for the displayed progress or result. Download the available result to your device; formats and quality depend on the source and tool.
3. Keep a local copy you need. Results may become unavailable; no fixed processing time or storage period is promised here. Do not provide social passwords or install software to bypass an error.

Resolve a downloader error

1. Check that the complete URL points to supported, accessible content rather than a deleted or private item. Use the tool for that platform.
2. Read the displayed error and progress. Avoid repeated submissions while a request is running; if a result expired, check the source and try a new request.
3. For a persistent failure, send support the tool page, content URL, error, and time. Do not send login cookies or passwords; do not use the downloader to bypass access restrictions.

Start using the API

1. Read https://www.followdeh.com/en/api/docs. The endpoint is https://www.followdeh.com/api/v1 using POST with a key and an action; keep the API key private.
2. Begin with read-only actions balance or services. For an add request, check service, link, and quantity before submitting; it creates an order and charges balance.
3. Save the returned order ID. The current single-status handler reads the parameter order with action=status. Do not blindly repeat add after a timeout; check existing orders first.

Handle API errors

1. Read the JSON response as well as the HTTP status. Check the key, action, service access, required parameters, quantity limits, and available balance.
2. Not Enough Funds requires a balance check. An active-order error requires checking the existing order for that link. Invalid order IDs require verifying the ID belongs to your account.
3. After a timeout, check whether an order was created before retrying add. Send support a redacted request and response with the time; remove the API key. No universal retry or rate-limit value is promised.

Protect your account and data

1. Followdeh never needs your social-account password, login codes, two-factor backups, or session cookies to deliver services. Keep API keys and wallet recovery phrases private.
2. Use private support channels for account, order, or payment records. Redact unrelated personal details from screenshots and never publish credentials.
3. Read the governing Privacy Policy for data handling. Contact support for account-data review or deletion requests; do not assume immediate deletion or a universal retention period.

How do I place an order?

Create an account or log in from the Login page. Open Add Funds, choose an available payment method, and confirm that the top-up appears in your Followdeh balance. Open New Order, select the platform and service, and read its requirements before entering a link. Paste the required profile, post, video, or channel URL. Check that it points to the intended account or content. Enter a quantity within the displayed limits and review the price before submitting. Most services need a public target link. Some real-follower services accept private links; rely on the selected service requirements.

How fast does an order start?

Start time and completion time are different. Some services may take up to 24–48 hours to begin; completion depends on the selected package and quantity. If the displayed estimate has passed or the order appears stuck, contact support with the order ID, service, order time, and current status.

My account is private — does that work?

Most services require a public profile or content URL. Some real-follower services also work with private links; check the selected service's description before ordering. An inaccessible link can prevent delivery. Do not assume an order will pause or resume when visibility changes; contact support with your order ID.

Do I need to share my password?

No. Followdeh never requests your social-account password, login codes, two-factor backup codes, or session cookies to deliver services. Submit only the target link required by your selected service.

Is there a refill if numbers drop?

Most paid orders include a 14-day support window after delivery for eligible issues. Support does not mean refill: refill is available only when the service title explicitly includes it, under that service's conditions. Cancellation and refund eligibility depend on the selected service and order status. Contact support with your order ID if delivery has not started or you need help.

What is the difference between /free and the paid services?

The published allowance is one credit every 30 minutes, up to 30 per month. Check the displayed timer, remaining allowance, and service instructions before claiming or ordering. Free samples have no refill guarantee. If a claim fails, send support the account identifier, page, displayed message, and time; do not repeatedly submit or assume a paid refund. A top-up adds funds to your Followdeh balance; placing an order deducts its cost from that balance. Read the exact service title and description, including account type, target link, delivery estimate, quantity limits, and any restrictions.

Can I run multiple orders on the same account at the same time?

Check the selected services before placing overlapping orders. If the description does not explain concurrent orders or repeated targets, ask support with the service names and existing order IDs. Do not assume separate metrics guarantee independent delivery or no throttling.

What kind of links work?

Use the target required by your selected service: Instagram profile for followers or post/reel for engagement; TikTok profile for followers or video for likes/views; YouTube channel or video; Telegram username or channel/post link; Spotify artist, track, or album link. Check the service description for exact requirements and any private-link exception.

What payment methods do you accept?

Checkout payment methods include cryptocurrencies, Alipay, WeChat Pay, and PhonePe. Apple Gift Cards, Steam Gift Cards, and PayPal require manual processing with a +20% surcharge. Check Add Funds for options available to you. Top-ups go to your Followdeh balance; orders are deducted from balance.

How do I reach support?

Reach us via ticket, Telegram, WhatsApp, or email. You can also write from the contact page or email [email protected].